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182 CLASSIC MOTORS TERMS AND CONDITIONS OF BUSINESS A binding contract is established between 182 Classic Motors ("the Company") and the customer upon the booking of, or arrival of, the vehicle on-site (whichever occurs first) for any service, repair, or restoration. Please read and ensure you fully understand the following terms and conditions: 1. Vehicle and Personal Property Risk • All vehicles are left at the customer’s own risk. Customers are advised to maintain appropriate insurance coverage for their vehicle while it is undergoing repair or restoration, as the Company provides only limited cover based on the vehicle’s value. • The Company accepts no responsibility for any personal items left in the vehicle during the repair process 2. Estimates and Hourly Rates • If an estimate has not been provided by the Company, the customer will be charged at the Company’s standard hourly rate of £72.50 plus VAT per hour per employee, plus the cost of all necessary parts, materials, specialist services, and consumables • Fault-finding, problem-solving, and estimating services are also billed at £72.50 plus VAT per hour per employee • All invoices, excluding MOT charges, are subject to VAT as required by law 3. Additional Charges and Variations to the Original Estimate • Any additional work requested by the customer, whether during or after the initial work/restoration, that is not part of the original estimate, will incur extra charges • Due to the nature of classic vehicle restoration and repair, it is not always possible to reuse or refurbish old parts as initially planned. If parts are found to be of poor quality, excessively worn, or beyond safe repair, replacement will be necessary. This may incur additional costs not included in the original estimate. • During the repair or restoration process, hidden damage or wear that was not initially apparent may be uncovered. These unforeseen issues may require additional labour or replacement parts, leading to variations from the original estimate • The prices of parts may fluctuate, and in some cases, parts estimated in the original quote may become unavailable from the supplier. In such instances, alternative parts will be sourced, which may result in variations to the original estimate. • Due to the nature of classic vehicle restoration, certain parts may need to be custom-made or sourced from limited suppliers, which may affect timelines and costs. 4. Deposits and Special-Order Payments • Any deposit agreed upon must be paid prior to commencing work on a vehicle • Full payment for special-order parts must be received prior to 182 Classic Motors placing the order 5. Completion of Payment and Collection of Vehicle • Company policy requires that all outstanding balances be paid in full before the vehicle is collected from the premises. • Failure to pay the balance in full may result in additional charges and may delay the release of the vehicle. 6. Restoration Process and Quality Standards • Before commencing any restoration work, a thorough assessment of the vehicle will be carried out. Based on this evaluation, a detailed estimate will be provided, outlining the scope of work, parts, and labour. • All restoration work will be carried out in accordance with industry best practices. We use high-quality materials and follow strict quality control procedures to ensure that each vehicle is restored to the highest standards. However, due to the nature of classic vehicle restoration, certain parts may need to be custom-made or sourced from limited suppliers, which may affect timelines and costs. • Classic vehicle restoration and any repair work is time intensive. Under no circumstances will the Company be pressured on timescales, as this may compromise work quality. • The Company uses modern, high-quality products and sealants to help delay corrosion; however, no warranty or guarantee is offered regarding future corrosion. 7. Payment Schedule and Storage Fees • Stage payments will be requested throughout the project. Failure to meet these payments will result in a halt in work, and storage fees may apply. • Storage fees of £10.00 per week will be applied to overdue balances unless previously agreed. If an outstanding balance remains unpaid after 14 days, the storage fee will increase to £25.00 per week. If the customer has not made contact or cleared the balance after a three-month period, despite efforts to reach the customer using the contact details provided, the Company reserves the right to remove the vehicle and seek recovery of losses by selling the vehicle for its market price to defray our costs. 8. Liability and Timeliness • The Company will make every effort to complete services by the estimated time. However, it cannot be held liable for delays due to external factors, including supplier delays or subcontractor work. • The customer is responsible for inspecting their vehicle for any damage before it leaves the premises. The Company accepts no liability once the vehicle has left the premises. 9. Parts and Warranty Standard Warranty on New Parts • The Company provides a standard 12-month warranty on all new parts it supplies for repairs, services, or restoration work. • This warranty includes labour costs to rectify any issues that arise directly from the supplied parts within the warranty period. Warranty Exclusions • Second-hand Parts: Second-hand or used parts supplied by the Company do not carry any warranty and are sold as-is. • Customer-Supplied Parts: Parts provided by the customer are not covered by any warranty from the Company, and the Company assumes no responsibility for the performance, quality or failure of these parts or the effect they may have on other parts. • Customer-Requested Lower-Cost Alternatives: The Company uses only the highest quality parts unless no alternative is available. If a customer specifically requests a lower-cost alternative, this part will not be covered by the Company’s warranty. Conditions of Warranty Coverage • The warranty is only valid if the part failure is due to a manufacturing defect or improper installation by the Company. • Any damage caused by improper use, operator error, such as over-revving the engine, lack of maintenance, external impacts, or alterations by third parties will void the warranty. Limitations of Liability • The warranty applies to the replacement or repair of the faulty part only. It does not cover any recovery, consequential damages, including loss of use, loss of profits, or business interruption, or loss of opportunity. • The warranty is offered solely to the customer for private and personal use, and it is non-transferable. Warranty Claims Procedure • To make a warranty claim, please contact the company via e-mail at info@182classicmotors.co.uk and provide a detailed description of the issue, including any relevant symptoms, noises, or malfunctions. • The Company will inspect the vehicle and diagnose the fault. If the issue falls under the warranty terms, the Company will repair or replace the part at no additional cost. • Our goal is to ensure that you are fully satisfied with the work on your vehicle. If you have any concerns or issues during the process, please inform us promptly so that we can address them as soon as possible. • We will not meet the cost of any work done by others, which we have not authorised in advance. 10. Limitation of Liability • The Company provides services for personal and private use only. The Company will not be liable for any loss of profit, business, or business opportunity, or for business interruptions. • The Company will not be liable for any loss or damage resulting from the customer’s failure to follow Company or manufacturer instructions. (Updated December 2025)